Text, voice, conversational messaging, video your customers are switching channels but they expect you to interact with the seamlessly where ever they are. Now, how cool is that? H
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Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Reduce cost and improve CX with recommendations from your front-line employees. ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e
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from 8 AM - 9 PM ET. TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Please indicate that you are willing to receive marketing communications. When it comes to your customers, only the best technology will do. _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. 0000043061 00000 n
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Cision Distribution 888-776-0942 Digital CX Transformation leader to ignite next stage of growth. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. 0000024733 00000 n
An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? 0000017350 00000 n
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Eliminate friction and create value . The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000004300 00000 n
Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. 0000125548 00000 n
Our teams of knowledge workers . The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. 0000042393 00000 n
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We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. )~&njp~~? From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. With 2022 recognition from Gartner as a Leader in their 2022 Magic Quadrant report for Customer Service BPO and Forbes citing the Company as one of America's Best Large Employers, TTEC continues to be recognized as a trailblazer in customer and employee experience. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 0000004769 00000 n
9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Humanify(R) DEI+ Bot . . TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. %PDF-1.4
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Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. This site uses cookies and by using the site, you are consenting to this. 6 Reasons to consider nearshoring now GET THE GUIDE. Learn why we use cookies and how to manage your settings. A customer service outsourcing company announced that it will expand contact . Get better at textingthem. 0000194335 00000 n
Bringing smiles is what we do at TTEC for you and the customer. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. We combine leading technology partnerships and the CX expertise to enable your success. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! ", About TTECTTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. 0000194296 00000 n
TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. r\a W+v%J+aW] v%* r\a W+ We make it a point to make sure all our employees feel valued and . Consumers choose where, when and how they interact with you. "I am excited to welcome Chuck back to the TTEC family. 835 0 obj
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TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We make it a point to make sure all our employees feel valued and . "I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. library that's as agile as we are. 4 ways to orchestrate
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Improve your business performance in any economic environment with our rightshoring and automation approach. 0000026716 00000 n
Find and engage customers across all channels to accelerate growth. In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. Reduce cost and improve CX with recommendations from your front-line employees. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. . TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. F|66Hxw Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. Understand your customers on a deeperlevel. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Everything you need to reimagine your CX and make your customers smile. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. We combine leading technology partnerships and the CX expertise to enable your success. 0000030939 00000 n
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}wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. Contact Center Automation Tools and Trends READ THE ARTICLE. "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. 0000001643 00000 n
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Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. Customer experiences, from marketing to sales and service, are now reflections of the brand. Learn what we've learned from a resource
Koskovich was previously COO at Telus . Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. Non-GAAP Adjusted EBITDA marginsbetween 15.0 and 15.3 percent. 0000038100 00000 n
Custom built to solve your specific challenges. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. "I am . Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000022600 00000 n
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pP!Iu!. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improving CSAT. Our services help you design, build, and operate exceptional customer and employee experiences. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . 0000008011 00000 n
Guaranteed. The Company provides . Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. journeys, 5 digital transformation
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We make it easy. Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. 0000002042 00000 n
At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . News Apr 16, 2021. trailer
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services that improve customer satisfaction
TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Privacy Policy. Empower your employees with the right training and tools to deliver amazing customer experiences. Continuously promote a performance-driven culture and always work towards reaching for amazing. February 27 2023 - 04:05PM. Optimize the voice CX channel in a digital-first world, Contact center workforce 101: IVR vs. chatbots vs. agents, Weathering the Storm: Investing for Long-Term Contact Center Success, Driving better CX through improved employee training, Break down back-office barriers and deliver better experiences, All the CX trends you need to know for 2023, Breaking down backlogs with back-office accuracy and speed, 10 predictions shaping the evolution of customer and employee experience, Drive growth working with a customer experience outsourcing partner, Contact Center Automation Tools and Trends. Effective tax ratefor the full year is estimated between 22 and 24 percent. 0000025542 00000 n
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Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. And that is a smart move. 0000124652 00000 n
TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Operating Income was $48.7 Million or 7.4 Percent of Revenue. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. And deliver CX at scale. Want more insights every month, delivered to your inbox? Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. The power of big with the agility of small. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. 0000009072 00000 n
TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. 0000163192 00000 n
Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. 0000054542 00000 n
What You'll Be Doing . We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. Learn why we use cookies and how to manage your settings. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. 0000006957 00000 n
Native CDP and native omnichannel together in one platform. Experience our comprehensive technology ecosystem. 0000194601 00000 n
Privacy Policy. 0000105286 00000 n
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We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. 0000001676 00000 n
Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Learn about contact centre best practices, industry trends, and innovative approaches to keep your customershappy. The people, processes, and platforms to optimize your contact center. 0000012659 00000 n
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A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. 0000021388 00000 n
Omnichannel, CRM, Automation, AI, we have them all. 0000008134 00000 n
Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. 0000121522 00000 n
Every channel, in sync, all the time. DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. Empower your frontline employees Learn more. Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. About Us. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. 0000003710 00000 n
When typing in this field, a list of search results will appear and be automatically updated as you type. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. 0000125245 00000 n
on contact center cloud, Voice of the customer best practices and strategy, Want to reach more
TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Get the agile tools to transform your total experienceone stage at a time. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. Elevate your sales team through sales outsourcing, including a customized growth services playbook. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. Written by George Maybach for Fintel ->. 0000004257 00000 n
Diluted share countfor the full year is estimated between 47.2 and 47.6 million. Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. from 8 AM - 9 PM ET. Our TTEC work from home team has 41 preferred residency states. 0000156098 00000 n
News Mar 19, 2021. It operates through two segments: TTEC Digital and TTEC Engage. Financial highlights for the two segments are provided below. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Regardless of the products . Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue. 0000001601 00000 n
We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. 0000041483 00000 n
3 years or more of data analysis experience or equivalent experience. Privacy Policy. 0000040915 00000 n
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This site uses cookies and by using the site, you are consenting to this. base with new products and services 4. ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. Contact . He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud prevention services First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to $475.6 million from $354.7 . Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. What You Bring to the Role. optimize CX. We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. {b6{nen;Wx5[.Q\zD~M,
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,`Gvg3xEjM^G6kPA]Z%[0k2/y,XceN-P/P/IO?? Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. Our raised full-year 2021 outlook, including Avtex, is as follows: Revenuebetween $2.191 and $2.221 billion, an increase of 12.4 and 14.0 percent over the prior year. TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital.
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